Click on Outstanding Requests under the View heading. Click on the Transaction Number of the request you wish to edit. If the request has not already been transmitted, you can edit it by clicking on the Edit Request link at the top of the page. Click Submit Request when you are finished.

How do I cancel a request?

Click on Outstanding Requests under the View heading. Click on the Transaction Number of the request you wish to cancel. Click the Cancel Request link at the top of the page.

How do I resubmit a cancelled request?

Click on Cancelled Requests under the View heading. Click on the Transaction Number of the request you wish to resubmit. Click the Resubmit Request link at the top of the page. Make any necessary changes to the request, then click Submit Request.

What does the “Status” of my request mean?

• Awaiting Extensive Searching – The item could not be located using our usual interlibrary loan tools. Library staff have set it aside for further investigation.
• Awaiting Request Processing – The request has been submitted and is waiting for ILL staff to process it and request it from another library.
• Cancelled by Customer – The customer has requested that this item be cancelled.
• Cancelled by ILL Staff – All cancelled requests end up at this status (even if they were originally cancelled by the customer). See the “Reason for Cancellation” to determine why the request was cancelled. Usually requests are cancelled because the items requested are actually available locally, in the Wyndham Robertson Library or at Roanoke College. To request items from Roanoke College, locate the item in the online catalog and use the catalog’s “request” function.
• Checked Out to Customer – This status means that you have checked out a book from the ILL office, and it must be returned by the due date.
• Customer Notified via E-Mail – You have been sent an E-Mail telling you that an ILL item is waiting for you at the library’s first floor circulation desk.
• Customer Notified via Phone – You have received a phone call telling you that an ILL item is waiting for you at the library’s first floor circulation desk.
• Delivered to Web – These articles can be downloaded as PDFs by clicking on Electronically Received Articles from the View menu.
• Request Finished – Once an article PDS has been delivered to you,
  or a book has been returned to the lending library, the request goes to “Request Finished” status.
• Request in Processing – ILL Staff are working on your request.
• Request Sent – The request has been transmitted to another library. We are waiting for them to respond to your request.