7950 E. Campus Drive
Roanoke, VA 24020.[Back to Top]
What are library fees, and how do I pay them?
Overdue fines for reserves and recalls
The Wyndham Robertson Library does not charge overdue fines.
Replacement charges for lost or damaged materials
When a non-reserve item has been overdue for 29 days it is assumed lost and a fee is added to a user’s library account. The default replacement charge is $55.00 per item, though some items have a larger replacement fee.
Reserve items are considered high-demand and they age to lost more quickly. When a reserve item has been overdue for the same amount of time it was available for checkout, it is assumed lost and a fee is added to your library account.
All lost item fees are removed when the item is returned.
Please contact us as soon as you receive a bill for lost or damaged materials. We want to work with you to resolve the situation. For example, you may be able to purchase a replacement item directly instead of paying the default charge (exact ISBN # matches only). But to do this, you must first contact us to approve the purchase.
Interlibrary Loan (ILL): Replacement charges for ILL items are determined by the lending library. For more information call 540-362-6239 or email ILL Services at email@example.com.
What to do if your account is blocked
Borrowing privileges, including Interlibrary Loan will be temporarily suspended when lost item charges or reserve and recall fines reach $50. To restore privileges, please return any overdue items and pay your balance as soon as possible. If you have any questions, please contact us.
Paying library fees
Library fees may be paid at the circulation desk, by returning the items and paying any balance. However, account balances transferred to the Business Office must be settled there.
The library can accept checks made out to Hollins University, and exact change. If you need to mail a check, use this address:
Wyndham Robertson Library
7950 E. Campus Drive
Roanoke, VA 24020
Attn. Circulation Department
To pay by credit card, contact the Circulation Coordinator for an invoice you can pay at the Business Office.